Frequently Asked
Questions
About the ULTRAcall 1+ Long Distance
Service Program
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Why is six-second billing so
important?
- Even though some companies advertise
a certain rate that sounds good, check how they bill. Most carriers
bill in full minute increments, which means if you make only
a short call, charges are for a full-rounded minute. With ATN's
services you are billed in six-second increments for much greater
accuracy. This makes a big difference in your monthly calling
charges. Six-second billing definitely provides you with greater
savings.
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Are my rates still 6.9 cents
per minute when I call long distance within my state?
- When you call from state-to-state,
your rate will always be 6.9¢ per minute anytime, day or
night. However, when you call long distance within your state
(sometimes called intrastate), each state has a different rate.
Some states like California have a very low rate of 6.25¢
per minute; other states are a bit higher. Please refer to the
In-State
Rates chart for the in-state rates
in your particular state.
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Can I get ULTRAcall 1+ for my
business?
- Yes, business customers enjoy the same
low rates as our regular customers; however, businesses must
apply with a Business Service Order Form that we can fax or mail
to you. Please call the ATN Customer Service Number at 1-800-477-9692,
between 8am and 4pm, ET, Monday through Friday. We will be happy
to mail you the proper paperwork to get your business up and
running with these great services.
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How will I know when my long
distance is on the ULTRAcall 1+ program?
- At any time you can call the toll-free
test number to determine which carrier provides long distance
service on the line from which you are calling. To test for the
State-to-State/In-State carrier: From the phone you are switching,
dial 1-700-555-4141.The response on the line will indicate the
carrier of the line. When the line has been switched to your
new ULTRAcall 1+ service, the response will be "Thank you
for using the MCI WorldCom system". To test for the intraLATA
(local toll) carrier: From the phone you are switching, dial
1-(your area code)-700-4141. The response on the line will indicate
the carrier of the line. Again, when you have been switched the
response will include "MCI WorldCom".
NOTE: We strongly suggest you try this test today to see what
the current response is - even before you order the ULTRAcall
1+ service. IF you should find you currently have MCI WorldCom
as your carrier, please call our Customer Service Center between
8:00 AM and 4:00 PM (ET) Mon/Fri to discuss this situation. Our
number is 1-800-477-9692, and then choose option 3 to speak with
a CSR.
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I understand there may be a charge
to change my long distance carrier. How do I get credit for the
switching fee?
- The switching fee(s) will show up on
your local phone bill (or cell phone bill). Depending on whether
you have just the state-to-state long distance switched, or both
the state-to-state and the intraLATA, there may be one or two
fees.
1) Pay the bill for the switch.
2) From the next TTI National bill (the bill for your services
with us), deduct exactly the amount you paid for the switch.
TTI National will credit up to $5 per line for a state-to-state
switch and $5 per line for an intraLATA switch. So if you had
one line switched for both types of service, TTI will credit
up to $10 for that line.
3) Mark the TTI National bill clearly "deduction for switching
fee".
4) Pay the balance of the TTI bill. (Total TTI bill, minus switch
fees = what you pay TTI.)
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What are these 'related carrier
fees' I see mentioned? And if I don't have any long distance usage
in a month, how much will I be billed?
- The FCC has ruled that long distance
carriers must collect the FUSF fees. These fees benefit underprivileged
schools and libraries by helping install telecommunication services
and devices. The FUSF fees are a percentage of certain types
of long distance usage. Residential accounts are charged 8.3%
and Business accounts are assessed at 5.95%. You must always
pay taxes in your area. Business accounts are assessed a PICC
fee, which covers the carrier's cost of providing long distance
service on a phone line. This charge is $3.65 per line, per month.
Residential accounts do not have this fee from carriers.
These fees are subject to change and are correct at the time
of printing.
(8-2000)
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I'm going to call my local phone
company and switch to ULTRcall 1+ today! What information do
I give them?
- STOP! Don't do that. In order for you
to receive the rates that you expect from the ULTRA program,
you must allow the switch to take place through established channels.
If you call and choose a carrier on your own, it is called a
'self-PIC'. The rates for a self-PIC to MCI WorldCom will be
as much as $2.00 per minute higher than the our rates.
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I want to get these rates today
by using a 10-10-XXX number. What number do I use?
- Using a 10-10 number is also referred
to as 'Casual Calling'. You can use casual calling with the ULTRA
program, but you must first establish an account with ATN, and
the casual calling feature must be set up for your line. If you
use the casual calling feature before you have confirmed with
an ATN representative that the line is in the casual calling
file at TTI National, the rates for those calls will be as much
as $2.00 per minute higher than the ULTRA rates.
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I have a 'block' or 'freeze'
on my line to prevent any unauthorized long distance switch (also
called 'slamming'). Will this effect the switch to the ULTRA
program?
- You will need to call your local phone
company and have them lift the block. If you don't, your block
will do exactly what it is intended to do -- stop the switch
of your long distance carrier. While you are speaking with the
local phone company, DO NOT allow them to switch your carrier.
If you do, it will be considered a 'self-PIC'. The rates for
a self-PIC to MCI WorldCom will be as much as $2.00 per minute
higher that the ULTRA rates. When you know you have been switched
to our service, you should call the local phone company again
and have the block replaced.
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I have a cell phone. Can you
provide long distance on that line?
- Yes, in most cases. You will need to
call your cell phone provider to see if you will be allowed to
have our carrier provide the long distance on the line. If they
allow our carrier, WorldCom, tell the provider that you will
be ordering a switch to WorldCom, pic code 488. At the same time,
ask the cell phone company what they will charge to complete
the switch. (Remember, TTI National will credit you for up to
$5 per line, per switch for the switching fees.)
Be sure to tell us, at the time you order the service, that this
is a cell phone line.
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Will my bill for the ULTRA services
come on my local phone bill?
- ULTRA services are billed separately
by TTI National, Inc. You should never receive any charges for
ULTRAcall services on your local phone bill. If you do, be sure
to call us at ATN. Call Mon/Fri, 8:00 AM to 4:00 PM ET). Our
# is 1-800-477-9692.
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I'd like to pay automatically
every month with my credit card. How do I go about that?
- At this time, TTI National, Inc. accepts
Visa, MasterCard, and American Express. To set up automatic billing:
1) Receive your first TTI National bill via the US Mail.
2) Call the Customer Service number on the bill.
3) Tell the CSR what you require and they will assist you in
setting up the automatic billing. You will still receive a monthly
itemization of your usage in the mail.
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Can I view, or pay, my bill on-line?
Can I view my call usage on-line?
- At this time this feature is not available.
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Can I have my monthly bill deducted
directly from my checking account?
- At this time, direct debit is not available.
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Frequently Asked
Questions
About the ULTRAcall sm Personal
800 Number Program
Will my personal 800 Number be
published?
- No. Only you decide who will have your
personal 800 Number. You will want to give it to your kids who
are away from home, so they can call you at any time and they
won't need change for a payphone. You can give it to your elderly
parents or relatives who live far away, so they can be encouraged
to stay in touch without their worrying about paying the phone
bill. It'll give you peace of mind to know your dear friends
and loved ones are able to call you at any time, at such a terrific
rate.
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What if I already have an 800/877/888
number?
- ATN can switch your current 800/877/888
number to the ULTRAcall Personal 800 Number Program, except if
your current toll-free number requires a PIN code. Those numbers
can't be switched. Indicate your current number on the enrollment
form and ATN will start the process. Additional paperwork is
required and the switch-over may take up to 30 days, so please
be patient.
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Will I get an 800 number if I've
never had a toll-free number before?
- Probably not. The 800-number designation
has become a catch-phrase to indicate toll-free service. Today,
toll-free numbers use the prefixes 800, 888 and 877. Your own
personal toll-free number will probably have the prefix 877.
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Can I use this toll-free number
for my small home business?
- Definitely yes; it's great for business!
A toll-free number makes it easy for your customers or clients
to reach you easily. It will help establish your business as
a professional organization and the rates are really great! Call
our offices at 1-800-477-9692, Monday thru Friday, 8am to 4pm,
E.T. and we'll mail or fax a Business Service Order to you.
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How can I use my Personal 800
Number?
- When you're traveling, if you call
home often, the rates for the Personal 800 Number will help you
save money over even the calling card rates. You simply dial
your own personal 800 number. It is also wonderful to use if
you have kids in college calling home, or elderly parents or
family that live far away. Personal 800 Numbers make it so easy
for those you love to reach you anytime. The Personal 800 Number
rates are very reasonable.
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Are there any other charges I
need to be aware of?
- Yes, please note that a surcharge applies
to calls made from payphones. All carriers charge required federal
and state taxes and other carrier-related fees on each monthly
billing.
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Will my bill for the ULTRA services
come on my local phone bill?
- ULTRA services are billed separately
by TTI National, Inc. You should never receive any charges for
ULTRAcall services on your local phone bill. If you do, be sure
to call us at ATN. Call Mon/Fri, 8:00 AM to 4:00 PM (ET). Our
# is 1-800-477-9692.
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I'd like to pay automatically
every month with my credit card. How do I go about that?
- At this time, TTI National, Inc. accepts
Visa, MasterCard, and American Express. To set up automatic billing:
1) Receive your first TTI National bill via the US Mail.
2) Call the Customer Service number on the bill.
3) Tell the CSR what you require and they will assist you in
setting up the automatic billing. You will still receive a monthly
itemization of your usage in the mail.
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Can I view, or pay, my bill on-line?
Can I view my call usage on-line?
- At this time this feature is not available.
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Can I have my monthly bill deducted
directly from my checking account?
- At this time, direct debit is not available.
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Frequently Asked
Questions
About the ULTRAnet sm Internet
Access Service
Who can get this service?
- For IBM-compatible computers with a
certain minimum configuration. (Please see the Online Application
for more details). Not available for Macintosh Computers at this
time.
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I'm already an ATN customer;
how do I add Internet service to my account?
- To add Internet service to an existing
account is very easy. Please call ATN at 1-800-477-9692 between
8am and 4pm, ET, Monday through Friday, and tell the Customer
Service Representative your current TTI National Account number
and that you wish to add Internet service.
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Can I get this Internet service
for my business?
- Yes, business customers enjoy the same
Internet service as our residential customers; however, businesses
must apply with a Business Service Order Form that we can fax
or mail to you. Please call the ATN Customer Service Number at
1-800-477-9692, between 8am and 4pm, ET, Monday through Friday.
We will be happy to mail you the proper paperwork to get your
business up and running with any of our great services.
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What browser comes with the ULTRAnet
service?
- Microsoft Internet Explorer, Versions
4.0 and 3.02. The version that can be installed by the customer
depends upon the Operating System they are using on their computer
and the minimum configurations are shown in (A)(1) for Windows
3.1 and (A)(2) for Windows 95, Windows 98 or Windows NT. If a
customer has a computer with lower "capacities" (less
"power") than required for Explorer 4.0, he can still
install an earlier version of the browser, Explorer 3.02, provided
his Operating System is Windows 95. See the Online Application
for the minimum configuration.
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Will my bill for the ULTRA services
come on my local phone bill?
- ULTRA services are billed separately
by TTI National, Inc.
You should never receive any charges for ULTRAcall services on
your local phone bill. If you do, be sure to call us at ATN.
Call Mon/Fri, 8:00 AM to 4:00 PM (ET). Our # is 1-800-477-9692.
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I'd like to pay automatically
every month with my credit card. How do I go about that?
- At this time, TTI National, Inc. accepts
Visa, MasterCard, and American Express. To set up automatic billing:
1) Receive your first TTI National bill via the US Mail.
2) Call the Customer Service number on the bill.
3) Tell the CSR what you require and they will assist you in
setting up the automatic billing. You will still receive a monthly
itemization of your usage in the mail.
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Can I view, or pay, my bill on-line?
Can I view my call usage on-line?
- At this time this feature is not available.
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Can I have my monthly bill deducted
directly from my checking account?
- At this time, direct debit is not available.
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Any other questions?
- Please call our friendly Customer Service
Representatives at 1-800-477-9692 between 8am and 4pm, ET, Monday
through Friday. They will be most happy to discuss any questions
you may have regarding our excellent services.
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